Our privacy notice

Privacy matters.

We know the importance of keeping your information private, and we want you to enjoy your interaction with us whilst knowing that we value your Personal Data and that we protect it.

Here you will find an overview of how we process your Personal Data, the purposes for which we process it, and how you benefit. You’ll also see what your rights are and how you can contact us.

Privacy Notice

As business and technology evolves, we might need to change this Privacy Notice. We encourage you to regularly review this Privacy Notice to make sure you are up-to-date with how RML is using your Personal Data.

Aged under 13?

If you’re under the age of 13 we kindly ask you to wait to be a bit older to interact with us or ask a parent or guardian to contact us! We can’t collect and use your Personal Data without their agreement.

What data do we collect?

Why do we process your Personal Data?

We process your Personal Data, including any sensitive personal data that you have provided to us with your consent, to communicate with you, fulfil your purchase orders, answer your queries and provide you with communications about RML and our products. We also process your Personal Data in order to help us comply with the law, to sell or transfer any relevant part of our business, to manage our systems and finances, to conduct investigations and to exercise legal rights. We combine your Personal Data from all sources so that we can understand you better to improve and personalize your experience when interacting with us.

Who can access your Personal Data and why?

We limit the disclosure of your Personal Data to others, however we do need to disclose your Personal Data in certain instances and mainly to the following recipients:

What are your rights over your Personal Data?

Whenever we ask you to provide us with any Personal Data, you will be told why we need it and how it will be used. Your Personal Data will only be processed for the purposes set out in our Privacy Notice, or any other further purposes notified to you before the processing begins. If you choose not to provide Personal Data when we ask you, this may limit the services we can offer you. For example, if you do not provide your address, we cannot deliver your order.

If you share Personal Data with us, you have a right to (i) request access (i.e. to ask us what data we have about you, and obtain a copy), (ii) ask for changes to be made or (iii) to have the data deleted. This can be done by logging into your account or contacting us.

You can make a complaint

Data security and retention

We use a variety of measures to keep your Personal Data confidential and secure, including restricting access to your Personal Data on a need to know basis and following appropriate security standards to protect your data.

We take every reasonable step to ensure that your Personal Data is only processed for the minimum period necessary in connection with: (i) the purposes set out in this Privacy Notice; (ii) any additional purposes notified to you at or before the time of collection of the relevant Personal Data or commencement of the relevant processing; or (iii) as required or permitted by applicable law; and thereafter, for the duration of any applicable limitation period. In short, once your Personal Data is no longer required, we will destroy or delete it in a secure manner.

Contact us

RML Locksmith and the relevant RML Inc. entity in your country of residence acts as “controllers” of your Personal Data that is processed under, or in connection with, this Privacy Notice. If you have any questions or comments regarding this Privacy Notice or RML’s Personal Data collection and processing practices, please contact us, or email joey@rmlock.com or mail us at: