Privacy Policy
Effective Date: April 20, 2026
Last Updated: April 20, 2026
RMLock.com (“RMLock,” “we,” “our,” or “us”) operates an online store offering locking hardware, locksmith supplies, access control products, and related security products. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, create an account, place an order, request support, or otherwise interact with us.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information you provide directly to us, including your name, billing address, shipping address, email address, phone number, account details, order history, and any information you send through forms, checkout, email, or customer support.
We may also collect technical and usage information automatically, such as your IP address, browser type, device type, pages viewed, referring URLs, approximate location derived from IP, and activity related to shopping cart and checkout sessions.
If you create an account, we store the information needed to maintain your account and order history. If you place an order as a guest, we still collect the information necessary to process and fulfill that order.
Cookies and Similar Technologies
We use cookies and similar technologies to keep the website functioning properly, including maintaining your cart, remembering session details, supporting login functionality, improving site performance, and understanding how visitors use the site.
Some cookies are essential to operate the store. Others may be used for analytics, security, or performance purposes. You can control cookies through your browser settings, but disabling certain cookies may affect website functionality, checkout, or account access.
How We Use Your Information
We use personal information to:
- process, confirm, and fulfill orders
- provide customer service and respond to inquiries
- send order confirmations, receipts, shipping updates, and service messages
- manage customer accounts
- prevent fraud, abuse, unauthorized transactions, and security incidents
- improve our website, products, and customer experience
- comply with legal, tax, accounting, and regulatory obligations
- maintain business records
We do not sell your personal information.
Payment Processing
Payments made through RMLock.com are processed by Elavon. We do not store full payment card numbers on our servers. Payment information is transmitted to and handled by the payment processor and related payment service providers according to their own security and privacy practices. For more information about how Elavon handles personal and financial information, customers should review Elavon’s privacy policy.
How We Share Information
We share personal information only as needed to operate our business and fulfill orders. This may include sharing data with:
- payment processors, including Elavon
- shipping carriers and fulfillment providers
- website hosting and infrastructure providers
- fraud prevention, security, and technical service providers
- professional advisers such as accountants, legal counsel, and insurers
- government authorities or law enforcement when required by law
We do not sell customer personal information to third parties.
Shipping and Fulfillment
To deliver your order, we may share your name, shipping address, phone number, and related order details with shipping carriers, warehouse partners, drop-ship suppliers, or fulfillment services involved in getting your order to you.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain order and tax records, resolve disputes, enforce our agreements, and meet legal or regulatory obligations. WooCommerce provides store settings for account/privacy notices and personal data retention, which can help support this process operationally.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These may include encrypted connections, access controls, monitoring, and other security measures appropriate to the nature of the information we handle.
No method of transmission over the Internet or method of storage is completely secure, so we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have rights to request access to certain personal information we hold about you, request corrections, request deletion, or appeal certain privacy-related decisions, subject to legal exceptions and business recordkeeping needs.
Colorado’s Privacy Act took effect on July 1, 2023. If a privacy law applies to you, you may contact us to submit a request regarding your personal information.
To make a privacy request, contact us at:
Email: service@rmlock.com
Phone: 1-855-975-LOCK
We may need to verify your identity before completing certain requests.
Marketing Communications
We may send transactional emails related to your order, account, or customer service needs. We may also send promotional or marketing emails if you subscribe or otherwise opt in. You can unsubscribe from marketing emails at any time using the unsubscribe link in the message or by contacting us directly.
Third-Party Services and Links
Our website may use or link to third-party services, plugins, integrations, or websites. These third parties may have their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites or services.
Children’s Privacy
RMLock.com is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Last Updated date above.
Contact Us
RMLock.com
2440 Kipling St. #208
Lakewood, CO 80215
Email: service@rmlock.com
Phone: 1-855-975-LOCK
